Sales productivity in outbound call centers depends on one key factor: how much time agents actually spend talking to customers. Manual dialing, unanswered calls, and repetitive tasks significantly reduce efficiency and limit campaign success.
With the introduction of the Outbound Call Center solution in the P-Series Software Edition, Yeastar enables businesses to automate outbound calling, streamline campaign management, and dramatically increase agent productivity.
What Is an Outbound Call Center?
An outbound call center focuses on proactive customer engagement, where agents initiate calls for purposes such as:
- Sales and lead generation
- Promotions and offers
- Appointment reminders
- Customer follow-ups
- Telemarketing campaigns
To succeed at scale, outbound operations require automation, visibility, and control, all built directly into Yeastar’s PBX platform.
Yeastar Outbound Call Center: Built for Sales Performance
Yeastar’s outbound call center solution is designed to help businesses launch, manage, and optimize outbound campaigns from one centralized system.
Key features include:
- Automated dialing (Auto Dialer)
- Campaign management tools
- Custom call disposition
- Campaign wallboard
- Agent-based inbox
These tools allow managers to track performance while agents focus on what matters most: engaging customers and closing deals.
Dial Smarter with Yeastar Auto Dialers
The Auto Dialer automates repetitive dialing tasks, ensuring agents spend less time waiting and more time talking.
Yeastar offers three auto dialer modes, each designed for specific campaign needs:
Progressive Dialer
The Progressive Dialer places calls based on agent availability, maintaining a 1:1 agent-to-call ratio.
Best for:
- Personalized sales calls
- Customer follow-ups
- High-quality engagement
It ensures agents are always ready when a call connects.
Power Dialer
The Power Dialer automatically dials multiple contacts per available agent, based on a configurable dial rate.
Example:
- 1 agent with a dial rate of 2
- System dials 2 contacts simultaneously
Benefits:
- Maximizes agent efficiency
- Reduces idle time
- Increases call volume
This mode is ideal for high-volume sales campaigns.
Agentless Dialer
The Agentless Dialer transfers connected contacts directly to:
- IVR
- Voicemail
- Pre-recorded messages
Best for:
- Telemarketing campaigns
- Mass notifications
- Promotional announcements
It allows businesses to scale outreach without tying up agents.
Campaign Management and Real-Time Visibility
With Yeastar, supervisors gain full visibility into outbound campaigns through:
- Campaign wallboards
- Call outcomes and dispositions
- Agent activity tracking
This data-driven approach allows continuous optimization of sales strategies.
Why Automated Outbound Calling Increases Sales Productivity
Businesses using automated outbound solutions benefit from:
- More calls per agent per day
- Less manual work and fewer errors
- Higher contact and conversion rates
- Better campaign control and reporting
Automation transforms outbound calling from a manual task into a scalable sales engine.
Become a ProVAD partner
Outbound sales success is no longer about working harder; it’s about working smarter. With Yeastar’s outbound call center and automated dialers, businesses can increase productivity, reduce agent fatigue, and drive higher sales performance.
ProVAD, as an authorized Yeastar distributor, helps businesses design and deploy outbound call center solutions tailored to their sales goals.
👉 Learn more about Yeastar solutions for call centers.
How Outbound Call Centers Increase Sales Productivity with Automated Dialers