IP PBX System :

*astTECS IPPBX is developed on open source technology to meet the voice and data convergence requirements necessary to run your business. With its advanced features, it helps to reduce the telecom cost, increase productivity and connect remote offices and teleworkers. It is complete future ready solution at affordable price which enables your business to be flexible, innovative and competitive. *astTECS IP PBX is TEC certified by DoT, Govt of India.

Key Features:

• Smart Phone extension with Wi-Fi Client
• Video Calling and conferencing
• Audio conference bridging
• Web based Receptionist console
• Voice Logger / in built Call recording
• Interactive Voice Rensponse
• Seamless integration with third party software (SMS, CRM, WhatsApp, Email etc)
• Distributed office set up
• Call details reports
• Advanced GUI and dashboard
• Voice mail to Email
• Seamless integration with your existing business phone system

Contact Center Solution :

*astTECS Contact Center Solution is an omnichannel platform suited for every business. Whether it is for outbound, inbound or blended call center,*astTECS contact center solution has all the advanced features which helps the call center to enhance the customer experience and improve ROI. It is easily scalable, customizable and help agents to manage calls with the utmost effectiveness.

Key Features:

• Automatic call distribution
• Predictive dialing & progressive dialing
• Interactive voice response
• Voice logger
• Voice blasting
• Seamless integration with 3^rd party software (CRM,SMS, WhatApp etc)
• Live/current agent monitoring
• Missed call alert on agent screen
• Feedback IVR
• Sticky agent and account based call routing
• Call Detail reports
• Call center analytics reports
• Multiple campaign management

PRI Gateway

*astTECS PRI Gateway provides demarcation point for ISDN and PBXs. Full ISDN quality for voice, fax and data. Integrated E1/T1 interfaces and E-SBC functionality set for VoIP-to-VoIP & ISDN-to-VoIP. High precise 5ppm clock for full fax and DECT support

Key Features:

• Multiple SIP registrars
• Multilevel alternative routing
• Black / White list
• QoS routing

Call Manipulation

• Header & number manipulation
• Codec translation & transrating
• Overlap / en-block conversion

Advanced

• Integrated SIP registrar & location Server
• Integrated E-SBC feature set
• ISDN supplementary services Conversion
• Advice of Charge (AoC) generation
• Full IP routing & firewall capabilities
• Remote provisioning
• VPN
• SNMP

SBC (Session Border Controller) :

The VoIP network demarcation point for voice IP networks. It can have up to 100 simultaneous calls & 40 codec translation. Physical independent Ethernet ports for WAN & LAN. Energy consumption optimized solution. TDM option for 2 E1 and high scalability.

Key Features:

• Call Routing Multiple SIP Registrars
• Multilevel Alternative Routing
• QoS Monitoring & Routing
• Call Manipulation Header & Number manipulation

Call Manipulation

• Codec Translation & Transrating
• Overlap / En-block Conversions
• Security IP Address & Port Blocking
• Black/White List

Security

• Topology Hiding
• Self Learning VoIP Firewall
• Toll Fraud prevention
• Advanced Integrated SIP registrar & Location server
• Full IP routings & firewall capabilities

Advanced

• NAT Traversal
• Remote provisioning
• TDM & LTE/ UMTS backup
• Low Power Consumption

PRI Cards:

*astTECS PRI cards are cost effective telephony cards with optional hardware echo cancellation. *astTECS E1/T1/J1 digital cards is compatible with Linux and Window OS and works with Open Source based VoIP platforms such as Asterisk, FreePBX, Elastix & FreeSWITCH. Easy installation with superior voice quality.

*ast 1- Port

*ast 2- Ports

*ast 4- Ports

IP Phones:

*astTECS IP Phones are ergonomically designed phones with plug and play deployment. The phones are equipped with essential features that the modern business environments demand and suitable for both small businesses and large office applications at affordable price. Supports all of the major SIP based IP PBX/softswith/IMS platform.

*ast520 – Entry Level IP Phone:

*ast550 – Enterprise VoIP Phone

Key Features:

• Display – 132×64 graphic LCD
• 2 SIP accounts
• Avialable both POE & Non POE
• 33 keys including 2 programmable keys
• Customizable function keys
• Phonebook (1000 entries)
• Call log (100 entries, in/out/missed)
• Support switching SIP server & Second server
• HD Voice, HD speaker, HD microphone, HD Codec
• Support wall mounted, QoS
• 3 way conference
• Call hold / waiting/ forward/ transfer/ parking
• Mute / Unmute (microphone)
• Message waiting indication LED
• Caller ID Display
• Speed Dial
• Redial/Auto-Redial
• Do-Not-Disturb
• Auto-Answering
• Voice Message
• Hot Line & Hot-Desking
• Black list
• Hands free indicator

*ast550 – Enterprise VoIP Phone

Key Features:

• Display – 132×64 graphic LCD
• 2 SIP accounts
• Avialable both POE & Non POE
• 33 keys including 2 programmable keys
• Customizable function keys
• Phonebook (1000 entries)
• Call log (100 entries, in/out/missed)
• Support switching SIP server & Second server
• HD Voice, HD speaker, HD microphone, HD Codec
• Support wall mounted, QoS
• 3 way conference
• Call hold / waiting/ forward/ transfer/ parking
• Mute / Unmute (microphone)
• Message waiting indication LED
• Caller ID Display
• Speed Dial
• Redial/Auto-Redial
• Do-Not-Disturb
• Auto-Answering
• Voice Message
• Hot Line & Hot-Desking
• Black list
• Hands free indicator

*ast550 G (Gigabyte) IP Phone with POE

Key Features:

• Display – 132 x 64 Graphic LCD
• 3 SIP accounts
• 34 Keys, including 2 programmable keys
• Customizable function keys
• Phonebook (800 entries)
• Call log (50 entries, in/out/missed)
• HD Voice, HD speaker, HD microphone, HD Codec
• Support wall mounted, QoS
• Autoprovision -HTTP/TFTP/FTP.
• 3 way conference
• Call hold / waiting/ forward/ transfer/ parking
• Mute / Unmute (microphone)
• Message waiting indication LED
• Caller ID Display
• Speed Dial, SMS , Voice mail
• Redial/Auto-Redial
• Do-Not-Disturb
• Auto-Answering
• Voice Message
• Hot Line & Hot-Desking
• Black list
• Hands free indicator

*astCRM (CRM Solution):

*astCRM provides CRM solution which includes all the must have features for managing your customer data and activities. It is flexible & user friendly. *astCRM helps enterprises to save time, increase productivity and gain greater visibility to evaluate across the business and to take agile decision for business acceleration. You can also get real time business performance.

Key Modules:

• Lead Management: Create and assign leads to sales person. Easily convert to opportunity for business. Import bulk leads from various campaign to evaluate the success for any lead generation process.
• Contact Management: Track all your contacts, their opportunities, activities & other details from a single click with the *astCRM solution.
• Ticket Management : Easy ticket management for each and every customers support calls. A ticket number can be issued to the customer for any future communication/ references. Ticket open and close time can be recorded & later reviewed to improve the quality of the customer support.
• Account Management : *astCRM solution handles all organization by providing them a managed account structure. All the activities, purchase, tickets, notes, & documents can be associated with the account for any future references.
• Role Management: With *astCRM solution, one can define team roles & user privileges. Control & access to the CRM data can be managed by an admin without any programming skill. Login history for each user are being archived for complete performance auditing.
• Activity Management: With *astCRM solution you can assign or follow any activity or event by creating a schedule in inbuilt calendar. Never miss any important meeting, presentation, client call, or deadlines by marking it to the calender module.

Voice Logger

*astTECS voice logger is an ideal call recording solution for any business to enhance better customer services. *astTECS voice logger system supports ISDN PRI line to record all the incoming and outgoing calls for quality monitoring, training and disputes resolution. Its flexibility and easy to use, helps the organisation to increase the productivity and customer satisfaction with higher quality management.

Key Features:

• 100% automatic call recording (both inbound & outbound)
• Multi channel recording with T1/E1, Analog, IP and Mobile.
• Interoperable with any enterprise PBX
• Multiple format recording – WAV, GSM
• Download files based on time, source, destination and duration
• Access and delete recording files with supervisor access
• Web based configuration management and reporting
• Advanced GUI to monitor storage space
• Caller ID for all incoming calls
• Automated archiving
• Access control for better security.
• Export call with report in HTML / Excel Fromat
• Easily integrate with *astTECS’s voice analytic tool

Solution Available:

• Enterprise Voice Logger
• IP Voice Logger
• PRI Voice Logger
• Mobile Voice Logger
• Analog Voice Logger

Voice Blasting

*astTECS Voice Broadcasting / Call Broadcasting Solution is a mass Communication techniques which lets you send automated voice calls to a large number of people at once for Notifications, Alerts, Offers, Announcements, Surveys and more. It is cost effective and ideal solution to reach bulk target audience which maximise the customer engagement and increase productivity.

Key Features:

• Run multiple campaign
• Outbound IVR with DTMF
• Real time call transfer
• Call Back and Listen Option
• Call Scheduling
• GUI to manage the Campaign and reporting
• Easy Integration with CRM and Data Management Application

*astLite:

*astLite is an IP PBX solution suited for small and medium business. It is feature rich solution that allows the small enterprises to be flexible, innovative and competitive with latest VoIP technology while reducing telephony costs.

Key Features:

• Smart phone with Wi-Fi client
• Audio conference bridging

• Interactive Voice Response (IVR)

• Voice Logger

• Distributed office setup

• Voice mail to Email

• Seamless integration with existing EPABX

IVR (Interactive Voice Response) System :

Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. *astTECS Interactive Voice Response (IVR) Solution helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX.

Key Features:

• Custom greeting support
• Multi-language voice support
• Custom music on hold
• Managing voice mail via phone or web interface
• T1, ISDN, analog and SIP/VoIP support
• Multiple codec support (G711alaw, ulaw, G729, GSM)
• Built in conferencing solution
• Flexibility to create upto 9 levels and sub-levels
• CDR reports of all calls
• Text to speech
• Touch tome detection (DTMF)
• Voice messaging